Built for HVAC + plumbing
Every missed call sends the job to another contractor.
Managed overflow and after-hours intake for residential HVAC and plumbing companies.
FieldRelay
Scroll01 / 07
Industry benchmarks
The gap between ringing and revenue.
FieldRelay is built around the handoff point where intent is highest and your team is least available.
52%
of home-service callers reach a person.
Invoca benchmark62%
of inbound lead calls are booked by top performers, compared with 39% for other contractors.
ServiceTitan benchmarkFree, human-reviewed audit
Know what to fix before buying anything.
LeakWhere high-intent calls leave your current flow.
ValueWhat the recoverable portion may be worth.
First fixThe smallest practical recovery point to install.
Get my audit
Estimate what unanswered calls may be worth.
Adjust the assumptions. Every output is an estimate, not a promise.
Estimated monthly opportunity
$21,420
Missed calls144
Recoverable bookings50.4
Benchmark default: 52% answer rate from Invoca. Your lead mix and close rate will vary.
You do not get another platform to babysit.
FieldRelay is installed, tested, and reviewed around one job: recovering calls your team cannot take.
Overflow coverage
Answer when the office line rolls over or your crew is tied up.
After-hours intake
Capture urgent context after the dispatcher clocks out.
Qualified booking
Gather the right job details before offering an approved time.
Human escalation
Transfer high-risk or unclear calls instead of guessing.
Routine intake stays fast. Judgment stays human.
The system handles repeatable questions and approved bookings. Emergencies, uncertainty, and sensitive conversations move to a person.
You decide
Service boundaries
Where and what your team will service.
Pricing rules
What may be quoted and what must wait.
Dispatch priority
Which jobs, callers, and windows come first.
Human threshold
When the system must stop and transfer.
FieldRelay manages
Overflow answer
Coverage when staff or crews cannot pick up.
Structured intake
Caller, issue, address, urgency, and context.
Emergency routing
Approved escalation paths without improvising.
Transcript review
Real conversations used to tighten the playbook.
Live product
See it in action.
Challenge the agent. Interrupt it. Push for a price. Watch the policy decisions and the receipt.
One founding offer
14-Day Missed-Call Recovery System
A focused launch for the first two residential HVAC or plumbing companies ready to put a managed recovery layer into operation.
$1,000setup
$750per month for 90 days
Usage billed separately. Limited to the first two customers.Audit
Map call leakage, rules, and service boundaries.
Train
Build the intake playbook from your real operation.
Test
Run controlled scenarios and correct weak handoffs.
Go live
Launch with review, monitoring, and documented ownership.
Operational launch guarantee
If the approved system is not live within 14 days of receiving required access and materials, setup work continues at no added fee until it is.
Questions owners ask before forwarding a call.
Plain answers. Unknowns get tested during the audit, not hidden inside a sales promise.
Do we need to replace our phone number?+
Usually not. The audit checks your current phone setup first, then recommends the least disruptive routing method.
Will the system quote prices?+
Only from rules you explicitly approve. Unapproved estimates remain prohibited by default.
What happens when a caller is unclear or upset?+
The system follows the agreed escalation path and moves the conversation to a person when judgment is required.
Does it work with our booking software?+
Compatibility is verified during the audit. No integration is promised until the required workflow has been tested.
What is included in the free audit?+
A coverage-gap estimate, a map of your current call path, and the first recovery point worth fixing.
Get a human-reviewed missed-call leak audit.
Receive a coverage-gap estimate, call-path map, and recommended first fix built from your operation.
Where calls leak
What recovery may be worth
What to install first